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Returns



Returns


If you would like to return a product that you purchased from SpeedyPack, you must complete our online returns form. Before you can proceed, you must agree with the following points:

1. Customers have the right to return goods at any time up to 7 working days starting the day after delivery.

2. Customers are required to send the products back to us at your own cost, unused and undamaged with their original packaging.

3. The customer has a duty of care while the goods are in their possession and they are the customer's responsibility until the goods have been received on the premises of SpeedyPack

4. For returns to be correctly processed and refunded, the customer must complete the online returns form below and clearly attach the resulting form to the outside of the goods.

5. In the unlikely event that you should receive damaged or defective products, please continue with this returns process and state the problem where appropriate. Our returns team will contact you to further investigate the problem.

6. Goods must be returned in full pack quantities. We are unable offer any refunds if a partial pack quantity is returned.

7. For non-defective goods returned by the customer to the company, within 7 days of their delivery, the company will refund the price paid minus a re-stocking administration fee of 10% of the value of the order.

8. For goods returned by the customer after 7 days from their delivery date, the company will refund the price paid minus a re-stocking charge of 15% of the value of the order.

Where all the above points are adhered to, SpeedyPack will raise a refund within 14 working days of the goods being returned to our premises.

If you would like to return a product to us now, please tick below to agree with these terms and complete our online returns form.


I Agree

Return a Product Step 1 of 2:


If you would like to return part or all of your order to SpeedyPack, please complete the form below. Make sure you include the invoice number of the order that you wish to return.

* Your returns form has been emailed to you *


First Name:


Last Name:

Address:


Company:

Line 1


Email

Line 2


Phone Number:

Line 3:


Order Number:

Post Code:


Products Returned:



Reason for Return:
Goods no longer required:
Ordered Too Many:
Ordered Wrong Item:
Ordered Wrong Size:
Damaged or Faulty:
Other:

Return a Product Step 2 of 2:


In order to process your returns, you will need to attach a completed returns form to the outside of the goods.

By clicking the "Submit Return Request" button below, your completed returns form will be created and sent to you by email. This will contain all of the information you entered during the first step. Simply print this out and securely attach it to the outside of your goods.

If you are returning multiple packages, please affix a copy of the returns form to each individual package.